Privacy Policy

Cara Treadwell Travel is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, how we use it and your rights in relation to it. Please read it carefully.

Cara Treadwell Travel is an independent travel agent operating under InteleTravel UK Ltd (ABTA No. P7384). For the purposes of this policy, references to "we", "us" or "our" refer to Cara Treadwell Travel.

What information we collect

We may collect the following types of personal information when you use our website or contact us:

• Your name and contact details, including email address and phone number
• Information about your travel enquiry, including travel dates, destinations and group size
• Passport details and date of birth when required to make a booking
• Payment information, processed securely through our tour operators and never stored by us directly
• Your email address if you subscribe to our newsletter
• Technical data such as your IP address and browser type, collected automatically when you visit our website

How we use your information

We use your personal information to:

• Respond to your travel enquiries and provide you with quotes and booking information
• Make and manage travel bookings on your behalf
• Send you travel-related information, destination guides and newsletters, if you have subscribed or given consent
• Comply with our legal obligations as a travel agent
• Improve our website and services

The legal basis for processing your data

We process your personal data on the following legal grounds:

• To fulfil a contract or take steps to enter into a contract with you, when you make a booking or enquiry
• With your consent, for example when you subscribe to our newsletter
• For our legitimate interests, such as responding to enquiries and improving our services
• To comply with a legal obligation

How we share your information

We share your personal data with third parties only where necessary to provide our services. This includes:

• Tour operators, airlines, hotels and other travel suppliers required to fulfil your booking
• InteleTravel UK Ltd, through whom bookings are made
• Our email marketing provider, if you have subscribed to our newsletter

We do not sell your personal data to any third party and we do not use it for advertising purposes.

How long we keep your data

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. For booking-related data, we typically retain records for seven years in line with financial and legal obligations. Newsletter subscribers may unsubscribe at any time and their data will be removed promptly on request.

Your rights

Under UK GDPR you have the following rights in relation to your personal data:

• The right to access the personal data we hold about you
• The right to have inaccurate data corrected
• The right to have your data deleted in certain circumstances
• The right to object to or restrict processing of your data
• The right to data portability
• The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

Cookies

Our website uses only essential technical data to function. We do not currently use tracking cookies or analytics tools. If this changes we will update this policy and request your consent where required.

Links to other websites

Our website contains links to third-party websites, including official tourism boards and attractions mentioned in our destination guides. These websites have their own privacy policies and we are not responsible for their content or practices.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.

Contact us

If you have any questions about this privacy policy or how we handle your personal data, please contact us at [email protected].

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.